Draft — pending legal review. This page is not a legal document yet. The operator's legal name ([OPERATOR LEGAL NAME]), postal address ([OPERATOR POSTAL ADDRESS]) and company number ([OPERATOR COMPANY NUMBER]) are placeholders to be filled in before launch.
Terms of service
This is a working draft, not a contract. It describes the terms we intend to offer and will be replaced by a reviewed version before anyone can subscribe.
The service
Mailprompt drafts email flows, campaigns, segments, coupons and signup forms, and sends them through our delivery infrastructure on your behalf. AI output is a draft. You are responsible for reviewing it before you approve it. The service is provided to the business that holds the account, not to its subscribers.
Approvals and sending
Nothing sends without an approval from a human with the owner or admin role on the account. An approval records who approved what and when. Mailprompt will not send marketing email to a list you do not have consent for. The approval feature page and the approval guide explain the rule in detail.
Acceptable use
Purchased lists, harvested addresses and the categories listed in the acceptable use policy are not allowed. We may pause sending on an account to protect deliverability or investigate abuse, and we will tell the account owner why. Serious or repeated violations can end the account.
Billing
Plans are billed monthly in advance by email volume, with AI credits included. Overage and top-ups are billed as used. A new account may start a 14-day trial that requires a card; the plan begins when the trial ends unless it is cancelled first. You can cancel at any time; the plan stays active until the end of the paid period.
Data and cancellation
You own your store data, subscriber data and email content. You can export them at any time and ask for deletion when you close the account. The privacy notice explains retention, the DPA governs processing of subscriber data, and the sub-processor list names the providers involved.
Availability and support
We aim to keep the service available and to tell account owners about planned maintenance. The final terms will define the availability target, support response times and any service credits. Until then, the status of the service and the incident history are available on request.
Operator and governing law
The operator is [OPERATOR LEGAL NAME], registered at [OPERATOR POSTAL ADDRESS], company number [OPERATOR COMPANY NUMBER]. The governing law, jurisdiction and liability terms will be added before launch. Questions can go through the contact page.