Acceptable use policy

What this policy covers

Mailprompt sends email on behalf of stores. The content of that email and the way the audience was collected both affect deliverability and the law, so both are in scope. The policy applies whether a message is built in the Studio, through the API, through an MCP client or by a person using the account.

Prohibited content categories

The product runs the same banned-category check on generated content. The list below is derived from that check, so the policy and the guardrail cannot drift apart.

• Lending and credit repair. Payday loans, loan brokerage, borrowing-money offers and credit-repair services.
• Cryptocurrency and speculative trading. Cryptocurrency, tokens, NFTs, DeFi offers, forex signals and token presales.
• Gambling and betting. Casinos, sports betting, lotteries and jackpot promotions.
• Adult content. Adult content, pornography, escort services and other NSFW material.
• Weapons and ammunition. Firearms, ammunition, silencers and untraceable or ghost guns.
• Tobacco and vaping. Tobacco, vaping products, cigarettes and nicotine pouches.
• Cannabis and CBD. Marijuana, cannabis and CBD products where their promotion is restricted or unlawful.
• Unapproved medical and pharmaceutical offers. Prescription drugs, weight-loss pills and miracle-cure claims.

Prohibited practices

• Sending to purchased, rented, scraped or harvested addresses, or to a list whose consent you cannot demonstrate.
• Forging a sender, subject line, reply address or header, or disguising the origin of a message.
• Phishing, malware, spyware, credential harvesting or any message designed to deceive a recipient into disclosing information or installing software.
• Promoting illegal goods or services, or facilitating fraud, money laundering or the sale of stolen data.
• Using the service to harass, threaten or discriminate against a person or group.
• Circumventing the approval rule, the suppression list, a sending pause, a rate limit or the credit ledger.
• Reselling the service as a bulk email relay, or opening accounts to evade a suspension.

Consent and list sources

Every recipient must have a recorded basis for receiving marketing email. The consent status, source and timestamp are stored per profile and are reviewed before a send. A list with no provenance should be re-permissioned before it is used, not after a complaint. The unsubscribes and compliance guide explains the fields and the legal basics.

Enforcement

When a check fails, the message is blocked and the account owner sees the reason. Repeated failures, a high complaint rate or a credible abuse report can pause sending on the account while we investigate. A pause is communicated to the account owner with the reason and the condition for resuming.

Serious or repeated violations can end the account. Where the law requires it, we may preserve and disclose the minimum records needed to respond to a lawful request. We do not read customer email content for any other purpose.

Reporting abuse

Report suspected abuse through the contact page with the sending domain, the message and any headers you have. Reports about phishing or malware are treated as urgent. Do not forward a full message to a public list; send the details directly.

Changes to this policy

This is a draft pending legal review. The final policy will be published before the service opens to paying customers, and material changes will be announced to account owners. Continued use after a change means the new policy applies.