Get unstuck without opening a ticket
Short, practical articles about setting up Mailprompt and running it week to week. If an article does not answer the question, the contact page has the support address.
8 articles
- API keys, scopes and test modeCreate a Mailprompt API key, choose test or live mode, understand the scopes, keep the secret safe, and rotate or revoke a key without breaking a client.
- Who approves an email, and whenEvery marketing send waits for a person. Learn which roles can approve, what the approval snapshot covers, and why an edit sends the draft back to review.
- Understand credits, plans and invoicesHow Mailprompt credits work, when they are held and charged, how plan limits and overage apply, and what the card-required 14-day trial includes.
- Set up your first flow in MailpromptA practical first week with Mailprompt: brand kit, sending domain, your first flow, the approval step, and where to see what your email earned.
- Bring your contacts in without losing consentHow to bring contacts into Mailprompt through the assistant or the API, keep consent and timestamps intact, and avoid re-contacting suppressed addresses.
- Add a sending domain and verify itWhat DKIM, SPF, DMARC and the return path do, how to add the records your provider shows, and how to read the verification states in Mailprompt.
- Invite your team and choose rolesUnderstand the owner, admin, member and client viewer roles in Mailprompt, who can approve a send, and how to invite, change or remove a teammate.
- Handle unsubscribes and keep consentHow one-click unsubscribes, suppression and consent records work in Mailprompt, plus the CAN-SPAM and GDPR basics every sender needs to get right.
Looking for the API?
The developer docs cover authentication, webhooks and the SDK. The API reference is generated from the OpenAPI document, and the MCP guide covers connecting a client.
Billing questions about invoices or a failed payment are best sent with the invoice number from the billing tab. Product questions can include the request id shown in the error message.