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Store integrationSingle-use codes

Big Cartel and Mailprompt

Mailprompt reads Big Cartel products, categories and orders and folds order rows into customer records by email, because Big Cartel has no customer endpoint. Abandoned-cart emails need a Diamond shop.

What syncs

  • Products and variants
    Synced
  • Categories
    Synced
  • Customers

    Folded from order rows by email; the latest marketing opt-in wins and a purchase never implies consent.

    Built from other data
  • Orders and line items
    Synced

Mailprompt never edits your products, customers or orders. The only things it writes to the store are its own webhooks and tracking script where the platform allows it, and any single-use discount code an approved email asks for.

How to connect

  1. Open Settings → Store, choose Big Cartel and start the connection.
  2. Approve the Mailprompt app on Big Cartel; the access token stays on the server.
  3. Add the webhook address and events shown after connecting in the Big Cartel app settings, and add the tracking snippet as an app embeddable script.

The connection lives in Settings → Store. Only an owner or admin can connect or disconnect a store, and the credentials are encrypted before they are stored.

Discount codes

  • Creates a unique, single-use code in the store for an approved email.
  • A code can require a minimum order subtotal.
  • A percentage code cannot be capped at a maximum amount.

These limits come from what the Big Cartel API can express. When a rule cannot be enforced in the store, the approval checklist explains it before anything sends.

Good to know

  • There is no Big Cartel customers endpoint, so customer records are derived from orders.
  • Abandoned-cart emails are only available on Diamond shops, and the cart lookback is the last 7 days.
  • Storefront scripts require a paid Big Cartel plan and are installed from the partner app.
  • Coupons can require a minimum order subtotal, but a percentage coupon cannot be capped at a maximum amount through the API Mailprompt uses.